Refund Policy

This Refund Policy applies to purchases made through the Net Sim platform operated by NET NOVA GROUP LTD.

Refund Eligibility

Refunds may be issued if a purchased eSIM data package has not been activated or delivered successfully.

Non-Refundable Situations

Once an eSIM data plan has been activated or used, refunds may not be possible due to the nature of digital connectivity services.

Refund Requests

Customers may contact our support team to request assistance or submit refund requests.

Email: support@netesim.net